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Swear Bear FAQs

In addition to the written FAQs below, we've put together a video answering the following questions:

- How much do Swear Bears cost?
- How can I pay?
- How much is shipping?
- How long do they take to arrive?
- Does my bear need a jumper or can I get it straight on the bear?
- Can I choose my text colour?
- Are your bears made to last?
- Are Swear Bears washable?
- What if my wife starts to love the bear more than me?
- Do I get to look at the embroidery design before I buy?
- What if i don’t like it? Can I get a refund?
- How big are the bears?
- Can I send it as a gift and not include an invoice?
- Can I Include Gift card?
- Can you gift wrap?
- Can I send it anonymously?

How do I order?

We've outlined everything in a short video that you'll find on our blog page by clicking here.

 

What payment methods can be used to purchase a Swear Bear?

We accept Visa, MasterCard and AMEX, Afterpay and Paypal when purchasing online.  

We also accept other forms such as money order and direct payment to our bank.  These methods take extra time to process and as a result, your bear will be made and sent when the payment clears.  

 

Is it safe to use credit cards through the online shop?

We have used the latest secure, encryption services to ensure that your shopping with us is as safe as can be. Our server security is constantly monitored and updated to remain compliant to PCI-DSS requirements.

Your browser will be able to report to you the level of encryption currently accommodating your connection to our site.

Swear Bears do not see or retain any credit card details when you use our online facility. This information is passed between yourself and our merchant bank in encrypted form after which we receive payment confirmation.

This all conducted in seconds after which we receive the order to start processing.

 

When will my Swear Bear be received?

For a comprehensive guide please go to the Shipping section.

Usually your Swear Bear will be with you within a week in Australia, often sooner.  Always add the date that you need it by and we'll do our best to get it to you in time.

Postage time will depend on where you live in Australia. If your order is urgent, just mention it in the instructions area, and we'll do our best to prioritise it.  

We often get last minute orders if you let us know we can get it on it's way sooner.  

 

What occasions are Swear Bear's best for?

Swear Bear's are fantastic as funny birthday presents. They also make great anniversary gifts, Valentine's Day gifts, Retirement Presents and Hen's night gifts. 

 

I haven't had an email confirmation from Swear Bears.

Certain email addresses have very high spam filters and may block order confirmations from us.

If you have a hotmail or a live email account, check your junk folder for our emails. Please get in contact if you haven't recieved confirmations from us and we can resend them.

 

Can I send a Swear Bears bear overseas?

Absolutely, we send our teddy bears all over the world. Please allow for around 2 weeks from ordering for delivery to most places, like Europe and USA.

New Zealand is quicker. Auckland is generally around 4 business days and depending on how remote, allow for about a week to 10 days to other NZ destinations.

Places like South America, Africa and some more remote Asian countries can take up to a month.

If you need to arrive really quickly there are options like Air Mail Express Post, Fedex and TNT. They can be pricey, we encourage you to get a quote and arrange this type of service, we're happy for them to collect from us.

Finally, we are obliged to advise that there are NO export restrictions on sending overseas, as confirmed with the Australian Customs Service.

Some countries charge duty on incoming goods over a certain amount (eg in Aus is S1000). We do mark our parcels as GIFT and due to their value, should NOT incur any charges at the receivers end. But we cannot absolutely promise, as is out of our control.

A good link to look at to assist with the destination countries requirements is http://auspost.com.au/apps/international-post-guide.html

 

Where are the teddies made?

Most of the bear parts are made overseas. We purchase them from highly regarded importers and they have the required Australian Quality Standards.

We only choose high quality bears and materials.  All our teddies are manufactured to the required Australian standards and are child safe.  Remember that all soft toys are recommended for children over 36 months, and to remove all loose ribbons tags and bows from the toy.

 

Is GST included?

Yes!  The price you see when choosing a personalised teddy bear is the all inclusive price.   That includes the bear, jumper, embroidery, packaging and GST.

When you receive your receipt via email, the GST portion will be detailed separately.

Your invoice is sent to the email provided by you. NO invoice goes out with the teddy bear.

 

Can Swear Bears bear be changed once I have completed the order?

We endeavour to get your order going asap, so, should you need to change anything, email us immediately  info@swearbears.com.au with your changes. 

If you can include your original order reference number or respond to your original order it is helpful.

If the order has not been completed, changes can be made easily.

So remember – CHECK, DOUBLE CHECK and TRIPLE CHECK – the details.

 

How do details get transmitted through the website?

Payment details are transmitted through a company called SecurePay that specialises in secure payment transactions. They use the latest technology available to ensure, as far as practicable, that your information is safe from fraudulent activity. They also do not provide credit card details to us, or store your data.

Full details of SecurePay can be found at their website of http://www.securepay.com.au/

 

Who can I contact if I am having problems using the site?

If you have difficulty using or viewing this site, please contact us as we'd like to help. We are most interested in what browser and computer you are using and also the nature of the problem.

We can be contacted via our feedback form.

 

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