Shipping, Packaging and Timeframes
Your Swear bear will generally arrive with you within the week. This all depends on how busy we are so don't be a dick and make sure you order in good time. If you need it urgently, say for a Birthday, note that on your order and we'll do our best to get it there quick smart.
Within Australia parcels are sent Express and Registered with tracking.
Overseas is by Air Mail (no tracking is available for this service).
Deliveries within Australia require a signature and we can deliver to homes, businesses, PO Boxes, hospitals etc.
You can request for your gift to be left somewhere with NO signature, just request this on your order. Of course this is at your own risk.
Delivery anywhere in the world is A$9.90 per bear.
Express Post within Australia, and Air Mail internationally.
Once we have shipped your bear
You will receive a tracking email when your teddy bear is sent.
This will tell you where you teddy bear is at any given time.
If you have not received this email, check you junk / spam folders for it.
Follow the links within the email to see where your bear is.
International shipping times depend on the delivery destination.
New Zealand is generally 4 - 7 days. UK 1- 2 weeks. Other destinations vary.
We are always happy to help, our contact us page has our email and phone contacts.
Australia post have recently made changes to how they charge. Parcels are now cubed, which means the smaller the parcel the cheaper the postage charges are. As a result your teddys are packed tightly for their journey.
Give them a good shake and a fluff up to get them back into shape.
Teddy bears will generally be with you within the week. This depends entirely on our workload, times may vary. If it's urgent mention this in the order and we'll do our level best!
In Australia, if no-one is home the delivery driver will leave a card for collection from the local PO.
For work addresses, anyone can sign for the parcel, and PO Boxes will have a card in the box to go to the counter.
To see how quickly your teddy bear can arrive by Express Post first please click on this link http://auspost.com.au/personal/express-post-network-qld.html.
All Post Codes listed are within the Express Post zone and should arrive the next business day after despatch. This means to most places in Australia will arrive within 3 business days (if sent after 2 days of ordering).
If you are sending to a work address, please list as much information as possible including business name, floor or level or any instructions that may help. Also keep in mind who you are sending the bear to and that they will probably be in a public place.
Deliveries occur during business hours Mon - Fri (except Public Holidays).
Overseas does not have tracking on standard Air Mail.
The $9.90 delivery charge covers standard Air Mail only.
As a general rule to most countries takes 1 - 2 weeks. However only about 4 business days to Auckland and within a week to the rest of New Zealand.